ONLINE RETURNS AND EXCHANGE POLICY

UAE

  • We have 10 days FULL refund policy for CARD PAYMENTS ONLY.
  • Items must be returned with original tags attached.
  • PLEASE NOTE: Items that are damaged, soiled, or smelling of perfumes/scents will NOT qualify for a refund and can be refused.
  • We offer 1 free exchange to UAE customers if you are changing the size/color/style, for further exchanges the charge of AED 20 per collection will be applicable.
  • Card refunds take up to 7-14 days depending on the issuing bank of credit card to refund amount back to the card used during the transaction. Refunds are processed once the item(s) are received back to us.

GCC

  • Items must be returned with the original tags attached.
  • PLEASE NOTE: items that are damaged, soiled, or smelling of perfumes/scents will NOT qualify for a refund and can be refused.
  • You have 10 days from when you receive your order to place your return request and send back your return. We are sorry but we are unable to offer a free returns service, return must be made at your own cost unless the item is faulty or defective, in such cases, we will cover the cost of return shipping.
  • Card refunds take up to 7-14 days depending on the issuing bank of credit card to refund amount back to the card used during the transaction. Refunds are processed once the item(s) are received back to us.
  • For GCC orders, unfortunately, we do not offer free exchanges. So, if you would like to exchange any item then this will be treated as a return and you must place a new order for the item you would like instead.

SHIPPING POLICY

UAE

  • Your order will be shipped to you the next day if you place an order before 2 PM.
  • On COD order, No cash on delivery charges will be paid by the customer.
  • On paid order, you will receive the order on 0 AED amount.

KSA

  • For Riyadh & Jeddah, the order will be shipped to you the in 2 day if you place an order before 11 AM.
  • For the rest of KSA areas, order will be shipped in 3-4 working days.
  • FLAT 40 AED shipping for King Saudi Arabia.
  • On COD order, a cash on delivery charges of 14 AED will be paid by the customer.
  • VATs & Customs fees are included in the price of the product and will be the responsibility of the brand.

KUWAIT

  • Your order will be shipped in 2-4 working days.
  • FLAT 40 AED shipping for Kuwait
  • On COD order, a cash on delivery charges of 14 AED will be paid by the customer.
  • VATs & Customs fees are included in the price of the product and will be the responsibility of the brand.

Please note that we can not refund any customs or VAT fees paid by the customer at the checkout. These fees are collected by the government of the destination country and are non-refundable.