ONLINE RETURNS AND EXCHANGE POLICY

UAE

  • We have 10 days FULL refund policy for CARD PAYMENTS ONLY.
  • Items must be returned with original tags attached.
  • PLEASE NOTE: Items that are damaged, soiled, or smelling of perfumes/scents will NOT qualify for a refund and can be refused.
  • We offer 1 free exchange to UAE customers if you are changing the size/color/style, for further exchanges the charge of AED 20 per collection will be applicable.
  • Card refunds take up to 7-14 days depending on the issuing bank of credit card to refund amount back to the card used during the transaction. Refunds are processed once the item(s) are received back to us.

    SHIPPING POLICY

    UAE

    • Your order will be shipped to you the next day if you place an order before 2 PM.
    • On Cash on Delivery (COD) order, No cash on delivery charges will be paid by the customer.
    • On paid order, you will receive the order on 0 AED amount.

      Please note that we can not refund any customs or VAT fees paid by the customer at the checkout. These fees are collected by the government of the destination country and are non-refundable.