EXCHANGE & RETURN POLICY
FOR UAE REGION
We have 10 days FULL refund policy for CARD PAYMENTS ONLY
Items must be returned with original tags attached.
PLEASE NOTE: items that are damaged, soiled, or smelling of perfumes/scents will NOT qualify for a refund and can be refused.
Card refunds take up to 7-14 days depending on the issuing bank of credit card to refund amount back to the card used during the transaction. Refunds are processed once the item(s) are received back to us.
We are sorry but we are unable to offer a free returns service, return must be made at your own cost.
FOR GCC REGION
For GCC orders, unfortunately, we do not offer free returns. So, if you would like to return any item then you will send it to us on your own. The brand will provide you full refund once we receive the item(s).
PLEASE NOTE: items that are damaged, soiled, or smelling of perfumes/scents will NOT qualify for a refund and can be refused
EXCHANGE:
FOR UAE REGION
Items can be exchanged within 10 days after receiving your parcel
We offer 1 free exchange to UAE customers if you are changing the size/colour/style, for further exchanges the charge of AED 20 per collection will be applicable.
Items must be unworn, unwashed, unstained and unperfumed with NO stains of make-up and all tags attached.
FOR GCC REGION
For GCC orders, unfortunately, we do not offer free exchanges. So, if you would like to exchange any item then this will be treated as a return and you must place a new order for the item you would like instead.